TERMS & CONDITIONS
WARRANTY
Gucio are given 24 months warranty from the date of purchase. The warranty does not cover natural wear of shoes, damage resulting from improper maintenance (for example the use of detergent and high temperature washing).
CARE
If necessary hand wash with mild soap only.
SHIPPING & DELIVERY
We currently ship to Australia and New Zealand.
We use Australia Post to deliver our orders so please allow up to 5 working days for delivery within Australia and up to 10 working days for New Zealand.
Deliveries are posted Monday-Friday during business hours. Purchases made on weekends or public holidays will generally be processed over the next 2-3 business days.
During peak times and sale periods, please allow additional time for your order to be processed (thank you for your patience!Should you require your order quickly, please email as- we can accommodate requests to use a courier, at your cost.
ORDER TRACKING
We offer an order tracking service. Once your online order has been processed, you will receive an order confirmation email with delivery tracking link so that you can track and trace your order at any time. Please allow up to 24 hours for your tracking number to be activated.
SHIPPING RATES
The rate charged for the shipping is flat - $9.95 for Australia and $14.95 for New Zealand.
Before the final checkout page you will be shown what the cost of shipping will be, here you are given the option to proceed with the order or to cancel it.
BACK ORDERS
If an item goes on back order, we will let you know and ship the part of your order that is in stock.
When the item becomes available we will let you know and ship you the order.
EASY RETURNS
In case of choosing the incorrect size, you can return it for exchange.
(We strongly suggest to use the measurement guide before you place an order).
Item must be returned within 14 days of purchase. You must attach your tax invoice.
The item must be unworn,unused, and in new, original condition.
You can exchange the shoes for a different size or colour by sending it back and requesting an exchange. There will, be extra shipping cost involved. If the item you’re exchanging it for is of a higher value, you’ll also be charged the extra. Please contact info@gucioshoes.com.au to arrange the exchange.
REFUND
Where you believe the shoes are faulty, it may be necessary for us to send it to the manufacturer or to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.
Where an item is damaged through misuse or abnormal use, will not provide a refund, exchange or repair.
Please note all return items are reviewed upon processing to ensure they meet the return conditions listed above. Goods that do not match return conditions will be returned to the customer.
Gucio Shoes policy does not exclude or replace your rights given under Australian Consumer Law and regulations.
Got more questions? Drop us an email - we will be happy to assist.
PRIVACY POLICY
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or another form of direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
LINKS
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
COOKIES
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experien